Difference between revisions of "Unhealthy Nodes"
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** If Dell requires a TSR log, see [[IDRAC access and TSR logs]] | ** If Dell requires a TSR log, see [[IDRAC access and TSR logs]] | ||
** [[Updating_Firmware|Updating the firmware]] might also resolve the issue. | ** [[Updating_Firmware|Updating the firmware]] might also resolve the issue. | ||
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| + | [[Node Provider Troubleshooting|All Node Provider Troubleshooting links]] | ||
Revision as of 17:56, 4 April 2023
Steps to take when a server is unhealthy, but the connectivity in the data center is functioning correctly:
- Check for indicator lights on the server that are no longer green.
- If the server lights indicate an issue, then check for failed cables by swapping them out for known good cables as needed.
- Hook up a crash cart and check for errors on the screen
- Contact Dell if hardware issues are found.
- If Dell requires a TSR log, see IDRAC access and TSR logs
- Updating the firmware might also resolve the issue.