Troubleshooting Unhealthy Nodes

Steps to take when a server is unhealthy, but the connectivity in the data center is functioning correctly:

• Check for indicator lights on the server that are no longer green.
  • If the server lights indicate an issue, then check for failed cables by swapping them out for known good cables as needed.
• Hook up a crash cart and check for errors on the screen
  • Contact Dell if hardware issues are found.
  • If Dell requires a TSR log, see IDRAC access and TSR logs
  • Updating the firmware might also resolve the issue.

All Node Provider Troubleshooting links