Difference between revisions of "Troubleshooting Unhealthy Nodes"

Revision as of 14:30, 5 April 2023

Steps to take when a server is unhealthy, but the connectivity in the data center is functioning correctly:

Ensure that the server is powered on.
Ensure that all link lights for active network interfaces are on.
- If any link lights are off, check for failed cables by swapping them out for known good cables as needed.
Hook up a crash cart and check for errors on the screen, troubleshoot as needed
Contact Dell if hardware issues are found or suspected. Dell can also tell you exactly which firmware updates should be done.
- If Dell requires a TSR log, see IDRAC access and TSR logs
- Updating the firmware might also resolve the issue.

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 Steps to take when a server is unhealthy, but the connectivity in the data center is functioning correctly:
-* Check for indicator lights on the server that are no longer green.
+* Ensure that the server is powered on.
-** If the server lights indicate an issue, then check for failed cables by swapping them out for known good cables as needed.
+* Ensure that all link lights for active network interfaces are on.
-*Hook up a crash cart and check for errors on the screen
+** If any link lights are off, check for failed cables by swapping them out for known good cables as needed.
-** Contact Dell if hardware issues are found.
+*Hook up a crash cart and check for errors on the screen, troubleshoot as needed
+* Contact Dell if hardware issues are found or suspected. Dell can also tell you exactly which firmware updates should be done.
 ** If Dell requires a TSR log, see [[IDRAC access and TSR logs]]
 ** [[Updating_Firmware|Updating the firmware]] might also resolve the issue.
 [[Node Provider Troubleshooting|All Node Provider Troubleshooting links]]