Difference between revisions of "Retrieving a Dell TSR Log"

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(Created page with " When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server. The...")
 
(Replaced content with "Please see new page: https://wiki.internetcomputer.org/wiki/IDRAC_access_and_TSR_logs")
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Please see new page:
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https://wiki.internetcomputer.org/wiki/IDRAC_access_and_TSR_logs
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When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.
 
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They will also frequently ask for a TSR log.
 
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If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. Dell's instructions are here:  
 
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[https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller]
 
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* Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty.
 

Latest revision as of 17:35, 4 April 2023

Please see new page: https://wiki.internetcomputer.org/wiki/IDRAC_access_and_TSR_logs

Retrieved from "https://wiki.internetcomputer.org/w/index.php?title=Retrieving_a_Dell_TSR_Log&oldid=4709"