Difference between revisions of "IDRAC access and TSR logs"

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When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.  
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When Dell is called to service a server, they will ask for the service tag. This is the serial number of the server, which is listed on the pull-out tag on the server.  
  
If they require you to update the firmware, please see [[Updating Firmware]].
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If they require you to update the firmware, please follow the steps outlined in [[Updating Firmware]].
  
 
They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:  
 
They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:  
  
* [https://www.dell.com/support/kbdoc/en-us/000130077/poweredge-how-to-use-the-idrac-direct-feature?lwp=rt How to Use the iDRAC Direct Feature]
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* For most Dell servers, the IP address for the IPMI is not publicly accessible. However, many servers have another method of accessing the iDRAC locally. Information from Dell is available here: [https://www.dell.com/support/kbdoc/en-us/000130077/poweredge-how-to-use-the-idrac-direct-feature?lwp=rt How to Use the iDRAC Direct Feature]
* [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9]
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* How to [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9]
* [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password]  
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* How to [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Change the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password]  
 
** [https://www.dell.com/community/PowerEdge-Hardware-General/Reset-Dell-R630-iDRAC-Password/m-p/5007028 This information] from Dell may also be helpful if you need to reset it with KVM connected.
 
** [https://www.dell.com/community/PowerEdge-Hardware-General/Reset-Dell-R630-iDRAC-Password/m-p/5007028 This information] from Dell may also be helpful if you need to reset it with KVM connected.
 
* If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB using [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller these directions] from Dell.
 
* If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB using [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller these directions] from Dell.

Latest revision as of 18:03, 18 November 2023

When Dell is called to service a server, they will ask for the service tag. This is the serial number of the server, which is listed on the pull-out tag on the server.

If they require you to update the firmware, please follow the steps outlined in Updating Firmware.

They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation: