Retrieving a Dell TSR Log

When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.

They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:

• How to Use the iDRAC Direct Feature
• Export a SupportAssist collection via iDRAC9
• Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password
  • This information from Dell may also be helpful if you need to reset it with KVM connected.
• If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB using these directions from Dell.
  • Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left blank, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is unused.
• Use Dell's directions to access the network settings of the iDRAC through the BIOS using a crash cart:
  • https://www.dell.com/support/kbdoc/en-us/000177212/dell-poweredge-how-to-configure-the-idrac9-and-the-lifecycle-controller-network-ip
  • The settings you would be looking to change are the IPv4 settings.
  • After you have set the IP of the iDRAC, you can connect your laptop directly to the iDRAC port.
  • Once connected you can go into your laptop network settings and change your IP to something that is within the same network space of the iDRAC.
  • Once complete, you should be able to open a browser and go to the IP that you set the iDRAC.