Difference between revisions of "Retrieving a Dell TSR Log"
From Internet Computer Wiki
Katie.peters (talk | contribs) m (Adding link for resetting the iDRAC) |
Katie.peters (talk | contribs) m |
||
| Line 5: | Line 5: | ||
* [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9] | * [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9] | ||
* [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password] | * [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password] | ||
| + | ** [https://www.dell.com/community/PowerEdge-Hardware-General/Reset-Dell-R630-iDRAC-Password/m-p/5007028 This information] from Dell may also be helpful if you need to reset it with KVM connected. | ||
* If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller] | * If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller] | ||
** Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty. | ** Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty. | ||
| − | |||
Revision as of 17:39, 24 February 2023
When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.
They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:
- Export a SupportAssist collection via iDRAC9
- Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password
- This information from Dell may also be helpful if you need to reset it with KVM connected.
- If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller
- Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty.