Difference between revisions of "Retrieving a Dell TSR Log"
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Katie.peters (talk | contribs) (Created page with " When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server. The...") |
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When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server. | When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server. | ||
| − | They will also frequently ask for a TSR log. | + | They will also frequently ask for a TSR log. Dell's instructions are here: |
| − | + | [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9] | |
Revision as of 17:35, 21 February 2023
When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.
They will also frequently ask for a TSR log. Dell's instructions are here: Export a SupportAssist collection via iDRAC9
If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. Dell's instructions are here:
Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller
- Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty.