Difference between revisions of "Node Provider Troubleshooting"

Latest revision as of 16:10, 12 July 2024

Specific troubleshooting guides

Getting the node ID from a node

Hook up a console to the node.
The node ID will print to the screen upon a fresh boot and every 10 minutes thereafter.
If a node does not show its principal, consult the Troubleshooting Node Deployment Errors page.

Node Provider Matrix channel

After first consulting relevant documentation, discuss your issue with other Node Providers in the Node Provider Matrix channel.

@@ Line 1: / Line 1: @@
-==Troubleshooting individual Nodes==
+==Specific troubleshooting guides==
-* [[Possible Node Onboarding Errors]]
+* [[Troubleshooting Node Deployment Errors]]
-* [[Unhealthy Nodes|Troubleshooting Unhealthy Nodes]]
+* [[Troubleshooting Unhealthy Nodes]]
-* [[Updating Firmware]]
+* [[Troubleshooting Networking Issues]]
-* [[iDRAC access and TSR logs]]
+* [[Troubleshooting Failed NNS proposals]]
-==Changing your Node Provider principal in the NNS==
+==Getting the node ID from a node==
-* [[Changing Your Node Provider Principal]]
-== IC Node Providers Matrix/Element channel ==
+# Hook up a console to the node.
-There is an open Matrix channel that's intended to bring together all existing, future, and potential future Node Providers: https://app.element.io/#/room/#ic-node-providers:matrix.org
+# The node ID will print to the screen upon a fresh boot and every 10 minutes thereafter.
+# If a node does not show its principal, consult the [[Troubleshooting Node Deployment Errors]] page.
-The channel runs on the open and decentralized Matrix network. Among other ways the channel is also accessible from element.io and from the Element desktop app. The Element desktop app is similar in functionality to Slack, and they offer a web UI, a desktop client, and a mobile app.
+==Node Provider Matrix channel ==
+'''<u>After first consulting relevant documentation</u>''', discuss your issue with other Node Providers in the [[Node Provider Matrix channel]].
-We recommend that you add [https://ems-docs.element.io/books/element-cloud-documentation/page/element-settings an email address in the Element Profile settings] and to [https://element.io/help#settings3 enable notifications for missed messages].
- 🔗 How do I set up email notifications?
- You can set Element up to email you when you have missed some activity (new messages, new invites…). You can do this in the Notification section of your Settings and turn on the toggle labelled as ‘Enable email notifications’.