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| − | When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.
| + | Please see new page: |
| − | | + | https://wiki.internetcomputer.org/wiki/IDRAC_access_and_TSR_logs |
| − | They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:
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| − | * [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9]
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| − | * [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password]
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| − | ** [https://www.dell.com/community/PowerEdge-Hardware-General/Reset-Dell-R630-iDRAC-Password/m-p/5007028 This information] from Dell may also be helpful if you need to reset it with KVM connected.
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| − | * If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB using [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller these directions] from Dell.
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| − | ** Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty.
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| − | * Here is how you can use a USB to perform a firmware update. For the following method to work please download the .efi file, a screenshot of the correct one to download is [https://mywikis-wiki-media.s3.us-central-1.wasabisys.com/internetcomputer/Screenshot-efi.png here].
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| − | *# Copy the file to a USB device
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| − | *# Plug in the USB device and press F11 during POST to enter BIOS Boot Manager
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| − | *# Navigate to the System Utilities menu and select BIOS Update File Explorer
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| − | *# Select the USB device and navigate through the directory contents to find the executable (.efi)
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| − | *# Launch the executable and follow the instructions provided by the flash utility.
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