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| − | When Dell is called to service a server, they will ask for the service tag. This is the serial number for the server which is listed on the pull-out tag of the server.
| + | Please see new page: |
| − | | + | https://wiki.internetcomputer.org/wiki/IDRAC_access_and_TSR_logs |
| − | They will also frequently ask for a TSR log. Here are several sets of directions that may be needed, depending on the situation:
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| − | * [https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 Export a SupportAssist collection via iDRAC9]
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| − | * [https://www.dell.com/support/kbdoc/en-us/000177787/how-to-change-the-default-login-password-of-the-idrac-9 Changing the Integrated Dell Remote Access Controller 9 (iDRAC9) default login password]
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| − | * If the faulty server is not allowing access to the iDRAC, then the Lifecycle Controller can be used to pull a TSR log and export it to a USB. [https://www.dell.com/support/kbdoc/en-us/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller]
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| − | ** Note that if this is the first time the lifecycle controller has been launched, you will be greeted with a 5-step setup wizard. One of the steps includes network configuration. For this, everything must be left back, but they are forced to choose a NIC interface in a dropdown menu. In that dropdown menu, please have them select a NIC interface that is empty.
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| − | * If you need to rest the iDRAC password, [https://www.dell.com/community/PowerEdge-Hardware-General/Reset-Dell-R630-iDRAC-Password/m-p/5007028 this information] from Dell may be helpful.
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Latest revision as of 17:35, 4 April 2023